Guide

Although the days when your buyers routinely looked offshore to purchase deep drawn components are fading, it’s essential that U.S. manufacturers keep on top of the game by providing their customers with the best possible combination of service, quality and price. Here are five must-haves for a U.S. supplier.

Consistent Supply

With today’s focus on lean manufacturing, it’s essential that deliveries are made on time: they should be neither early nor late. Suppliers should be able to demonstrate a consistent track record of on-time delivery. Additionally, components supplied should be exactly to the order specification and in the right quantity. Manufacturers should be able to offer reasonable lead times to their customers.

Quality

Suppliers should operate a recognized and audited quality management system that ensures full traceability of materials sourced and shows processes are correctly followed during manufacture of components. The supplier should be able to demonstrate an ability to achieve acceptable fall-off rates?. Additionally, customer reject rates should be low and predictable.

Technical Capability

Deep drawing of components is an industry that requires substantial technical competence, especially with regard to tooling and die manufacturing use . It’s also crucial the supplier has the technical capability to understand their processes and to be able to select and, if necessary, modify hydraulic presses and other equipment to have the capability to perform deep drawing. These are specialist skills that take years to develop.

Competitive Pricing

It has already been demonstrated that it’s a fallacy to assume that manufacture in low-cost countries results in competitive pricing of components once all associated costs are factored in. However, this is not an excuse for high prices from U.S. manufacturers and you should be looking for a supplier that is able to offer your organization highly competitive pricing.

Customer Service

Look for a supplier who understands the needs of the customer and is approachable. Your deep draw supplier should have an attitude that is positive, helpful and open minded and demonstrate a willingness to understand your point of view.

The manufacturing of deep drawn components is a specialist field that entails close liaison between supplier and customer. Dealing with a U.S. based manufacturer is simple and involves no language or communication issues. Because the manufacturer is readily accessible, it’s possible for you to resolve issues quickly without the need to resort to time-consuming overseas travel to resolve minor issues or to expedite delivery.

While outsourcing to a foreign manufacturer might seem like a cost effective solution, going with a foreign supplier is not without peril. Not all foreign suppliers adhere to the necessary standards and practices involved with manufacturing. Additionally, issues with quality control, material quality and difficulty of communication can create problems and issues that can affect the overall production and delivery of the product. When looking for a foreign manufacturer for your product, remember a foreign manufacturer is under no obligation to put you, the customer, first. 

Material Quality

As experience has shown, in the 2007 and subsequent Mattel toy recalls, quality of materials is not always in place with foreign manufacturing. In many cases, foreign manufacturers rely on a volume business model that dictates using lesser quality materials for a higher return. This can contrast directly with other companies who use the quality assurance/customer first business model. While some foreign manufacturers will express a willingness to partner to develop a quality solution, many are only concerned about their needs and not that of their customer.

Quality Control

Everything previously mentioned about material quality can also be applied to quality control methodologies and practices in some foreign manufacturers. Minor defects in manufacturing are ignored as it is not recognized as a potential failure point during long term use. Other issues related to quality control is improper training, lack of effective quality communication and a lack of understanding towards customer expectations and needs. All of which has a negative effect on quality control in many foreign manufacturers. Often this is due to a cultural difference and not a willingness on the manufacturer to produce defective parts.

Design Specifications and Communication

Design specifications produced in one country and required in another for actual production or manufacturer can be inhibited by the communication barrier. While attempts are commonly made to address any communication difficulty, on critical components subtle differences can occur in the different meanings of words. This can lead to manufacturing problems, delays and even defective parts that can compromise the overall project.

While working with a foreign manufacturer might be cost effective in the short term, long term it is more efficient and effective to go with a domestic supplier or manufacturer when possible. The per unit cost might be higher but what is gained in quality, lack of cultural differences and communication differences, low delivery costs, better inventory programs (compound over bulk) is better for your company.